Customer Service Specialist (Tourism and Hospitality)
November 6, 2023
$45,000 per year
Type of job
Are you looking for a hybrid job in the hotel and tourism industry?
Look no further! In addition to excellent working conditions, our client is offering you the chance to travel to France for a week as part of your integration/training!
This is an opportunity not to be missed for an international company specializing in holiday reservations. Your role? Support users while developing excellent relationships with customers all over the world!
Act as a liaison between clients and hotels: modify reservations, handle special requests, and inquiries (via phone and email).
Coordinate reservation requests, including potential "book-out" situations.
Handle feedback, complaints, and claims through online tools.
Maintain high levels of customer satisfaction.
Engage with hotel partners and make changes to the account (availability, new property photos, improving offers, etc.).
Collaborate with account managers to optimize and improve partner performance.
Establish productive business relationships with hotel partners in various markets and cities worldwide, from Italy and beyond!
Perform any other related tasks.
Up to $5,000 in bonuses.
Up to $5,000 in weekend bonuses.
Lump sum of $300 in place of insurance.
2 days of telecommuting per week after training.
One-week trip to France for integration.
Vacation of 3 weeks per year.
Beautiful modern offices in the heart of downtown (McGill).
Various company activities (happy hours, social events, etc.).
Young and dynamic work environment.
Minimum 2 years of customer service experience.
DEC or Bachelor's degree in administration, hospitality, or related field.
Good knowledge of the Microsoft Office Suite.
Knowledge of the tourism, travel, or hotel industry (a significant asset).