Customer Service Specialist (Tourism and Hospitality)

Tasks

• Act as a liaison between clients and hotels: modify reservations, handle special requests, and inquiries (via phone and email).
• Coordinate reservation requests, including potential "book-out" situations.
• Handle feedback, complaints, and claims through online tools.
• Maintain high levels of customer satisfaction.
• Engage with hotel partners and make changes to the account (availability, new property photos, improving offers, etc.).
• Collaborate with account managers to optimize and improve partner performance.
• Establish productive business relationships with hotel partners in various markets and cities worldwide, from Italy and beyond!
• Perform any other related tasks.

Advantages

• Up to $5,000 in bonuses.
• Up to $5,000 in weekend bonuses.
• Lump sum of $300 in place of insurance.
• 2 days of telecommuting per week after training.
• One-week trip to France for integration.
• Vacation of 3 weeks per year.
• Competitive salary.
• Beautiful modern offices in the heart of downtown (McGill).
• Various company activities (happy hours, social events, etc.).
• Young and dynamic work environment.

Job requirements

• Minimum 2 years of customer service experience.
• DEC or Bachelor's degree in administration, hospitality, or related field.
• Advanced bilingualism.
• Good knowledge of the Microsoft Office Suite.
• Knowledge of the tourism, travel, or hotel industry (a significant asset).
• Be available to work 1 month out of 2 weekends.
• Be available to work until 6 p.m.

Desired profile

• Excellent communication and diplomacy skills.
• Strong interpersonal skills.
• Ability to multitask.
• Strong organizational skills and autonomy.
• Dynamic and versatile.