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Customer Service Technician

No. 1818
May 21, 2024
$55,000 to $65,000 per year
Job category
Customer service
Type of job
Day shift, 40 hours per week
Partners for several years. Are you looking for a position that combines on-the-road travel with on-site work? Do you enjoy a role with diverse tasks? Say GOODBYE to routine and HELLO to an exclusive opportunity! Our client stands out for their superior quality, cutting-edge technology, and exceptional design! Being an essential choice for homeowners, we are looking for a technician in Pointe-Claire. Your mission? Providing post-sales service by addressing product warranty-related questions, either over the phone or in person at the client's location. We are seeking a personality as ROCK-SOLID as they come!


  • Answering customer questions (owners and manufacturing workshops) in accordance with the warranty service policy.
  • Utilizing expertise during service calls to assess issues.
  • Travelling on-site when necessary to evaluate situations (taking photos, writing reports, etc.).
  • Use your technical expertise to assess the situation and propose solutions.
  • Drafting reports on findings for the warranty service team.
  • Performing on-site repairs at the client locations when possible.
  • Process purchase orders and manage stock.
  • Assisting colleagues in the warehouse, including loading trucks as needed.
  • Performing any other related tasks.
  • If you’re ready for new challenges, we want to meet you!


  • Insurance fully covered by the employer from day one.
  • RRSP program with contributions after the first year.
  • Comprehensive on-site training for all products.
  • Canadian products with an already excellent reputation.
  • Referral bonuses.
  • Clothing expense account.
  • Automobile allowance (car, gas, etc.) of approximately $1200 per month.
  • Financially stable company.
  • Long-term career prospects.
  • No routine!
  • Parking available.

Job requirements

  • Willing to travel for one week to Toronto for training.
  • Knowledge of surface materials such as granite, quartz, marble, and stainless steel.
  • At least one year of experience in a similar position.
  • Proficient in MS Office.
  • Bilingual French-English(oral and written).
  • Comfortable in a computerized environment.
  • Access to a car, valid driver’s licence.
  • Available for travel in the Montréal, Québec, and Ottawa regions as needed.
  • Knowledge of the architecture, design, and construction materials field (a significant asset).

Desired profile

  • Excellent analytical, synthesis, and organizational skills.
  • Excellent communication and interpersonal skills.
  • Creative, proactive, autonomous, and thorough.
  • Action-oriented and results-driven.

Advisor for this position

Marie-Joelle Côté-Paquet
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