Does your knowledge of the heavy-duty equipment sector and hands-on experience make you the perfect candidate for this new position?
Our client is a leader in the sales and rental of heavy equipment across the country. They provide parts and service for all major brands in the industry, while delivering an exceptional customer experience. Over 80 years in business, they understand that happy and fulfilled employees are the key to their success and offer an excellent work environment and benefits package. They are currently seeking a field technician with dealership experience who will be responsible for improving operating efficiencies and overall customer satisfaction for Parts department in British Colombia.
Tasks
Develop and implement a "Customer Service, Customer Focused" mentality within the department and the branch.
Boost revenue, enhance operational effectiveness, and increase overall customer satisfaction through the prompt completion of field service work.
Manage every element of assigned field service calls.
Diagnose and repair machine to identify fault codes, including computer connection/diagnosis.
Communicate with vendor, proactive customer contact to properly identify machine faults
Buy the necessary parts and following up to make sure they arrive in order to finish the assigned service.
If you're ready for a new challenge, we want to meet you!
Advantages
Extended medical benefits including vision, disability insurance, and a mental health program keep your mind and body in good health.
$1100 per month for living expenses.
Moving bonus.
Paid vacation.
Great pension plan.
14 days on, 14 days off.
Job requirements
Knowledge of Heavy Equipment & Parts Inventory.
Post-secondary diploma and/or relevant work experience required.
Licensed Heavy Equipment Certification/license or equivalent.
3 to 5 years in field experience from dealership.
Desired profile
You’re a successful in time management and hands on.
Leading by example means you demonstrate organization and impeccable customer service.
Willingness to participate and complete required training initiatives.
Great computer abilities, excellent written and verbal communication skills.
Proficient with hand tools, torches, welding equipment, air tools, etc.