Must be available to work evenings, weekends, and holidays, depending on casino needs
Do you have gaming in your blood, excellence on your mind, and the instinct of a natural leader?
Here’s a golden opportunity to lead the operations of two gaming halls offering poker tables and traditional games in Québec City and Trois-Rivières.
We’re looking for an exceptional manager—someone passionate about customer service, meticulous about compliance, and capable of inspiring on-site teams.
What’s in store for you:
You’ll be the operational conductor of both establishments, with the mission of delivering a memorable customer experience, ensuring smooth day-to-day operations, and providing outstanding leadership to your teams.
**Please note: the job title posted may differ from the internal job title to reflect commonly used market terminology**.
Tasks
Oversee the daily operations of gaming tables and equipment with efficiency and precision.
Ensure flawless enforcement of game rules, in strict compliance with standards and gaming integrity.
Supervise and engage teams, provide ongoing training, and maintain a motivating work environment.
Optimize the performance of the gaming halls using key performance indicators (KPIs) and suggest continuous improvement strategies.
Collaborate with the marketing team to create engaging events and build customer loyalty.
Actively participate in the recruitment and onboarding of new talent.
Manage scheduling, approve timesheets, and ensure top-tier customer service quality.
Other: Perform any other related tasks as needed.
Advantages
Competitive salary (to be discussed based on experience).
3 weeks of vacation in the first year (pro-rated), and 4 weeks starting in the third year.
Wellness days and special leave for your personal and professional anniversary.
Attractive group insurance plan, 50% paid by the employer.
Reimbursement of travel expenses between the two locations.
A friendly team culture and year-round social activities.
Job requirements
Degree in hospitality management, business administration, or a related field.
Experience in a casino, gaming hall, or a similar environment is a strong asset.
Solid knowledge of table games and their rules is a major advantage.
Natural leadership, outstanding customer service skills, autonomy, and sound judgment.
Daytime availability, with flexibility for some evenings, weekends, and holidays.
Desired profile
Customer Focus: You excel at satisfying and retaining customers.
Analytical Skills: You can interpret data and develop winning strategies.
Adaptability: You are ready to thrive in a fast-changing environment.
Leadership: Strong leadership skills with a proven ability to manage and motivate teams.