Work in an industry that has already proven itself with expertise in engineering, manufacturing and equipment maintenance. These are all advantages that await you in this new challenge. Come and put your knowledge of the forestry sector and industrial equipment to good use for a company that never stops innovating for the success of their customers.
With over 70 years of expertise, our client has carved out an important place for itself in wood processing plants around the world. Always looking for the best solutions for their customers, they are looking to add an equally passionate Parts and Order Clerk to their team.
Ensure customer inquiries are answered by phone, email, fax in a timely manner;
Make recommendations for parts that best suit the customer's needs;
Manage customer transactions including quotes, purchase orders and returns;
Promote new products and product updates;
Generate sales required to meet monthly and quarterly goals.
Establish and maintain strong and lasting customer relationships by providing excellent customer service;
Assist in the resolution of delinquent accounts and customer complaints;
Work closely with other divisions (Engineering, Equipment, Service, Manufacturing) to develop your technical knowledge of our equipment;
Perform warehouse clerk duties as required;
Take part in any other related task necessary for the smooth running of the services.
A group insurance package: vision, medical, dental and disability.
An RRSP program including an employer contribution.
A charming and friendly team in a stimulating work environment.
High school diploma and/or preferable vocational training.
Minimum 3 years of experience in a similar position related to technical customer service and after sales.
Experience in the sale of spare parts for heavy industrial equipment is an asset
Knowledge of warehouse operations and all aspects of inbound and outbound shipments, and inventory control is a plus.
Driver's license to operate a stand-up electric forklift (asset).
Office environment, be able to work seated and ability to provide physical effort, lifting up to 50 lbs.
Ability to communicate in French and English.
Be familiar with the Microsoft Office suite.
You have developed strong interpersonal skills during your years in customer service and customer service is a passion for you.
You have excellent verbal and written communication skills.
Your technical knowledge makes it easy to talk to people regarding selling, advising or promoting parts.