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Customer Service Representative

No. 408
September 27, 2022
Location
Longueuil
Salary
$45,000 to $55,000 per year (based on experience)
Job category
Customer service
Type of job
Permanent
Schedule
Day shift from 8 a.m. to 5 p.m., Monday to Friday / 40 hours per week
Nothing is more important to you than providing high level customer service and developing internal sales? If you also enjoy working in a team and are looking for stability with a growing company, this position may be what you are looking for! Our client, a leader in educational materials and sensory tools, is looking for someone who enjoys working in a team, has strong communication skills and a willingness to excel to fill a position of Customer Service Representative for its Longueuil office.

Tasks

  • Follow up on customer requests.
  • Ensure internal sales development.
  • Perform order entry.
  • Communicate contacts and companies to internal and external departments.
  • Communicate with customers (and companies) quickly and effectively.
  • Participate in the improvement of work methods.
  • Make calls and emails to respond to customer requests.
  • Develop new accounts to optimize sales (present and future).
  • Enter data into the system for incoming orders.
  • Guide customers in their order choices.
  • Assist new customers with the web account.
  • Follow up and find solutions when there are returns, complaints, or others.
  • Perform any other related tasks.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Flexible schedule.
  • Friday afternoons off all summer (July to August).
  • Three weeks of vacation.
  • Newly renovated company (spacious environment).
  • Positive work environment.
  • Bistro area with coffee provided.
  • Social club (with company participation).
  • Employee discount.
  • Free parking available.
  • Extra time off for the holidays.

Job requirements

  • 3 to 5 years of experience in a similar position (or relevant experience).
  • Proficiency in MS Office.
  • Ability to multi-task.
  • Experience with the B2B market.
  • Knowledge of the education field (an asset).
  • Good level of bilingualism - spoken and written (English and French speaking clients).

Desired profile

  • Customer service oriented, responsible and autonomous.
  • Communication skills and a sense of priorities.
  • Have initiative and good organizational skills.
  • Establish good relationships with clients, companies and the work team.

Advisor for this position

Sarah De Champlain
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