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Technical Service Representative

No. 678
September 29, 2022
Location
Brossard
Salary
$20 to $23 per hour according to experience and qualifications
Job category
Customer service
Type of job
Permanent
Schedule
Day shift from 8 a.m. to 4:30 p.m., 40 hours per week (flexible)
Are you passionate about customer service? Would you like to join a company that has made progress in the field of technology? Our client is an important figure in the field of design and sale of commercial cleaning products, accessories and equipment. They are currently looking for two technical service representatives (customer service).

Tasks

  • Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring they are met.
  • Being at the forefront to meet customer needs.
  • Quickly and appropriately handling customer relationship issues and escalating them according to established procedures,
  • Regularly updating the ERP system.
  • Listening to complaints and issues communicated by customers and work to find lasting and satisfactory solutions.
  • Scheduling service calls for device repairs.
  • Following up with employees and partners for equipment warranties and returns.
  • Carrying out any other similar tasks.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Accessible by public transport.
  • Quick job start.
  • Permanent, full-time, day position.
  • Group insurance program after three months of continuous service.

Job requirements

  • College education or experience in a similar field.
  • Bilingualism.
  • Easily being able to communicate.
  • Knowledge of the Office Suite.
  • Mechanical abilities.

Desired profile

  • Be reliable and punctual.
  • Be open to changes.
  • Have initiative.
  • Be organized and structured.

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