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User Support Officer

No. 2064
January 24, 2023
To be discussed
Job category
Customer service
Type of job
Day shift, Monday to Friday, full time
When your loved ones need help with their phones, tablets or laptops, it’s you that they call every time! You're right in your element when it comes to solving any computer issues. If your favourite pastime is configuring new devices, you’re in luck because that's just the kind of project you will be working on as a User Support Officer. You will be joining a team that is constantly growing. You don't need previous IT training; we need someone who is passionate about and always on the lookout for new technology to ensure the installation of our equipment and provide IT support for all our offices. Like a superhero, the whole team is already looking forward to meeting you so that you can come to our rescue to solve our little computer troubles!


  • Keep a detailed inventory of the quality and quantity of our IT equipment.
  • Support the purchase of new equipment.
  • Ensure the installation and good operation of the equipment: you will be the star of our different offices by travelling between each of them!
  • Manage the fleet (oh yes, there are several!) of cellphones and the IP telephone console, as well as the configuration of new hardware.
  • Assist your fellow users with any IT problems, or refer them to the right worker.
  • Communicate with suppliers during computer failure situations in order to obtain their assistance.
  • Determine the status of our inventory and develop a plan for replacing equipment over the next 3 years. Don’t worry, you will be able to familiarize yourself with all the equipment and suppliers before embarking on this project.
  • Manage defective equipment.
  • Perform any other related tasks to help out your colleagues.


  • 3 weeks of vacation from the start.
  • 4 weeks of vacation after your 3rd year with us.
  • 5 wellness days to use each year as you see fit.
  • 1 paid day off on your birthday.
  • 1 paid day off on your work anniversary.
  • Full range of benefits, of which 50% of the group insurance premium is paid by the employer;
  • Weekly pay.
  • Free parking.
  • Year-round social activities.

Job requirements

  • You have a natural ease with technology.
  • Access to a vehicle, but don't worry, kilometres are reimbursed for trips away from the Laval office.
  • Bilingualism (English and French) to assist users throughout our offices across Canada.

Desired profile

  • Know how to manage several different projects simultaneously, in addition to understanding what needs to be done first.
  • Have more than one trick up their sleeve: be crafty and know how to find the right solutions to problems.
  • Be ambitious and organized to follow a schedule of long-term deadlines.
  • Always act politely and courteously with their colleagues who are asking for assistance.

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