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Network Operations Center Analyst

No. 1822
January 30, 2023
Location
Laval
Salary
$90 000 to $120 000 per year (to be discussed according to the experience)
Job category
Information technology
Type of job
Permanent
Schedule
Day shift, Monday to Friday from 8:30 a.m. to 5 p.m.
Are you looking for new challenges? Do you unconditionally love Microsoft? Networking has no secret for you and you have a facility to communicate with customers. Here is a great opportunity you won’t want to miss! Our client, an IT solutions specialist located in Laval, is looking for a Network Operations Center Analyst who can be proactive and take initiative.

Tasks

  • Perform full implementation of the managed services portfolio using the N-Central remote monitoring and management system.
  • Perform reporting and maintenance for customers and document it.
  • Perform Level 2 support on servers and network printers.
  • Perform Level 3 response and analysis of network infrastructure, entry-level SAN/NAS, data backup, recovery and email incidents.
  • Run script functions in Microsoft Active Directory (login scripts, GPO settings).
  • Work with the vCIO in planning IT projects
  • Oversee service incidents and on-site interventions.
  • Keep up to date on new technologies.
  • Perform any other related duties.

Advantages

  • Competitive salary.
  • Social benefits.
  • Training, coaching and mentoring.
  • Challenging work.
  • Career development with the possibility of advancement within the company.

Job requirements

  • A minimum of 5 years related experience.
  • Experience administering and troubleshooting PC and print environments, including network connectivity as well as Microsoft Windows 7/8/10, Windows and Exchange Server environments.
  • Advanced knowledge of Microsoft Office Suite, Outlook, 365, web servers, Adobe PDF Reader and Writer, anti-virus software; Bit Defender, MacAfee, Symantec, Sentinel One.
  • Knowledge of remote management tools.
  • Experience with Active Directory fundamentals.
  • Implementation and support of LAN, WAN, wireless network and data backup.
  • Knowledge of firewall concepts and functionality, switch configurations and networking methodologies, NAS/SAN devices and overall functionality.

Desired profile

  • Advanced French and English - written and spoken.
  • Ability to communication with customers.
  • Strong service provision and relationship management skills.
  • Punctual and analytical.
  • Excellent communication skills and business acumen.

Advisor for this position

Marie-Joelle Côté-Paquet
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