Are you looking for new challenges? Do you unconditionally love Microsoft? Look no further, this IT service center is for you!
Our client, an IT solutions specialist, is looking for a Network Operations Center Analyst who can be proactive and take initiative.
Perform full implementation of the managed services portfolio using the N-Central remote monitoring and management system.
Perform reporting and maintenance for customers and document it.
Perform Level 2 support on servers and network printers.
Perform Level 3 response and analysis of network infrastructure, entry-level SAN/NAS, data backup, recovery and email incidents.
Run script functions in Microsoft Active Directory (login scripts, GPO settings).
Oversee service incidents and on-site interventions.
Keep up to date on new technologies.
Perform any other related duties.
Training, coaching and mentoring.
Career development with the possibility of advancement within the company.
A minimum of 5 years related experience.
Experience administering and troubleshooting PC and print environments, including network connectivity as well as Microsoft Windows 7/8/10, Windows and Exchange Server environments.
Advanced knowledge of Microsoft Office Suite, Outlook, 365, web servers, Adobe PDF Reader and Writer, anti-virus software; Bit Defender, MacAfee, Symantec, Sentinel One.
Knowledge of remote management tools.
Experience with Active Directory fundamentals.
Implementation and support of LAN, WAN, wireless network and data backup.
Knowledge of firewall concepts and functionality, switch configurations and networking methodologies, NAS/SAN devices and overall functionality.
Advanced French and English - written and spoken.
Strong service provision and relationship management skills.
Punctual and analytical.
Excellent communication skills and business acumen.