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User Support Technician - Technology Specialist

No. 1816
January 30, 2023
Location
Montréal
Salary
To be discussed according to experience
Job category
Information technology
Type of job
Temporary
Schedule
Daytime, 35 hours per week
Our client, a major contributor to Quebec's economic development, is looking for a User Support Technician for their Downtown Montreal office for a 3-month contract with the possibility of extension. A great opportunity in a stimulating environment.

Tasks

  • Provide phone and on-site support for software, packages and equipment for all internal and external users.
  • Resolve various computer incidents related to software, equipment, telecommunications, and make corrections or escalate the request to the manager.
  • Configure, install/uninstall computer equipment as needed (workstations, printers, etc.).
  • Follow-up with users via the follow-up management tools.
  • Manage devices (cell phones, USB keys, laptops, projectors, etc.).
  • Update the inventory of computer equipment.
  • Participate in the drafting of procedures/guidelines regarding the deployment, configuration and use of software packages or peripherals.
  • Perform any other tasks related to the position.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Flexible hours - Work-life balance.
  • Accessible by public transport (located in the heart of downtown Montreal).
  • Recognized company in the market.
  • A dynamic and collaborative team.
  • Modern and recently renovated offices.

Job requirements

  • Degree or certification in computer science.
  • Minimum 2 years of experience in a similar position.
  • Knowledge of local networks and components (servers, switches, etc.).
  • Knowledge of Microsoft environments, Active Directory, Office 2010, Visio.
  • Knowledge of iPhone equipment.
  • Good level of written and spoken French.

Desired profile

  • Demonstrates autonomy.
  • Customer oriented.
  • Good communication skills.
  • Good time and priority management.

Advisor for this position

Marie-Joelle Côté-Paquet
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