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User Support Technician - Technology Specialist

No. 1816
June 5, 2023
To be discussed according to experience
Job category
Information technology
Type of job
Daytime, 35 hours per week
Our client, a major contributor to Quebec's economic development, is looking for a User Support Technician for their Downtown Montreal office for a 3-month contract with the possibility of extension. A great opportunity in a stimulating environment.


  • Provide phone and on-site support for software, packages and equipment for all internal and external users.
  • Resolve various computer incidents related to software, equipment, telecommunications, and make corrections or escalate the request to the manager.
  • Configure, install/uninstall computer equipment as needed (workstations, printers, etc.).
  • Follow-up with users via the follow-up management tools.
  • Manage devices (cell phones, USB keys, laptops, projectors, etc.).
  • Update the inventory of computer equipment.
  • Participate in the drafting of procedures/guidelines regarding the deployment, configuration and use of software packages or peripherals.
  • Perform any other tasks related to the position.
  • If you are ready to take on new challenges, we would like to meet you!


  • Flexible hours - Work-life balance.
  • Accessible by public transport (located in the heart of downtown Montreal).
  • Recognized company in the market.
  • A dynamic and collaborative team.
  • Modern and recently renovated offices.

Job requirements

  • Degree or certification in computer science.
  • Minimum 2 years of experience in a similar position.
  • Knowledge of local networks and components (servers, switches, etc.).
  • Knowledge of Microsoft environments, Active Directory, Office 2010, Visio.
  • Knowledge of iPhone equipment.
  • Good level of written and spoken French.

Desired profile

  • Demonstrates autonomy.
  • Customer oriented.
  • Good communication skills.
  • Good time and priority management.

Advisor for this position

Marie-Joelle Côté-Paquet
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