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Customer Service Consultant

No. 774
February 19, 2024
Location
Pointe-Claire
Salary
$47,000 to $49,000 per year, based on experience
Job category
Customer service
Type of job
Permanent
Schedule
Day shift, 8:00 a.m. to 5 p.m. Monday to Thursday and 8:00 a.m. to 4 p.m. Friday
Do you have an interest in the automotive sector? Are you tired of working weekends and not knowing your schedule in advance? Would you like to gain experience in administration and customer service? Apply now! Perfect timing, a very special position awaits you at our Pointe-Claire-based customer, specializing in requests from thousands of dealers across the country. Your role will be to guide customers, complete orders and give exact prices: stationery, parts and supplies, etc.!

Tasks

  • Process every incoming order. If necessary, suggest alternatives to unavailable products.
  • Use the phone, email or chat: all platforms are good to offer good customer service.
  • Take advantage of each interaction with customers to offer personalized solutions to their requests.
  • Follow up on current orders and proactively propose solutions to customers.
  • Prepare and communicate quotes to customers.
  • Provide effective support to the external sales team.
  • In order to provide excellent service, be available to perform other related tasks.

Advantages

  • Big discounts on in-stock automotive merchandise.
  • Full-time, stable schedule from Monday to Friday.
  • Group insurance package offered.
  • Full training on the company’s products and services.
  • Pleasant atmosphere and friendly team.
  • Permanent full-time position.
  • Parking available.

Job requirements

  • You have completed your secondary education.
  • You have experience in a call center? Excellent!
  • You are completely bilingual, French and English – spoken and written (to be able to respond to bilingual customers).
  • You are proficient in the Office suite.

Desired profile

  • You are available to work face-to-face (no telecommuting).
  • You're a good listener and enjoy working with people.
  • Several projects at once? No problem. You have outstanding organizational skills.
  • Setting priorities is the best way to stay organized.

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