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Electronic Game Machine Facilitator

No. 1402
May 28, 2024
$21 per hour
Job category
Customer service
Type of job
Day and evening shifts; Monday to Friday and weekends; 30 hours or more per week.
As Electronic Game Machine Facilitator, you will embody a playful and responsible spirit in the thrilling world of game rooms. We are looking for someone radiant, a true expert in casino games, who knows that games are not only entertainment, but that they also require a responsible approach to ensure a positive experience for everyone. Join the Société des casinos team, a provincially recognized company in the entertainment industry, and get ready to liven up the “Bien joué” space with an energy as dynamic as the atmosphere of our game room!


  • Animated game master: you will cheerfully facilitate customers' game experiences, creating a festive and immersive atmosphere that invites them to dive into action.
  • Interaction initiator: you will anticipate customers' needs and encourage them to engage fully and responsibly in the game experience.
  • Casino games expert: you will master each game offered, guiding our customers through the intricacies of the game with clear and concise explanations.
  • Slot machine and electronic device specialist: you will fully understand their technical operation to provide all customers a flawless experience.
  • Master in the art of handling game equipment: whether cards, dice, or the roulette ball, you will offer all customers a smooth and exciting game experience.
  • Creator of an entertaining atmosphere: you will maintain a maximum level of entertainment to guarantee a memorable game experience for all customers.
  • Gaming ethics awareness: you will tactfully intervene with customers who deviate from the rules of play and ethics, recalling the importance of responsible play.
  • Guide for new customers: you will offer personalized support and sound advice to maximize their pleasure and their chances of winning when encountering new electronic slot machines.
  • Performing any other related tasks.


  • A job like no other: forget the boring routine! Here, every day is an adventure filled with laughter and memorable encounters.
  • Training opportunities: access training sessions and workshops to enrich your skills and knowledge, allowing you to advance in your career.
  • Uniform included: in addition to working in a festive atmosphere, you will receive a competitive salary and a uniform to shine brightly.

Job requirements

  • High school diploma (SSD) completed.
  • Demonstrated customer service experience, preferably in a dynamic and interactive environment like events.
  • Excellent communication skills in French. Knowledge of English is an asset.
  • Staying informed about cultural and sporting developments in the region.
  • Knowledge of casino games would be an asset, but don't worry, you will receive full training.

Desired profile

  • Autonomy and dynamism are your key words; you embrace each challenge with passion and energy.
  • Endowed with natural and expressive communication, you radiate warmth, friendliness and respect towards customers.
  • You manage stress brilliantly and adapt easily to changes, ensuring a smooth and pleasant experience for customers.
  • Rigour, organization, and the ability to prioritize are skills that you master, allowing you to skillfully juggle multiple requests.
  • You have keen analytical skills and are able to provide creative solutions to problems that may arise, ensuring an impeccable gaming experience for customers.

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