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Director of Social Services and Programs

No. 813
March 18, 2024
Up to $90,000 per year, depending on experience.
Job category
Management - Executive
Type of job
35 hours/week (availability to meet teams on different schedules required).
Our client, a leading non-profit and feminist organization, specializes in providing a safe haven and support for women experiencing domestic violence. As part of its ongoing commitment to this crucial cause, the organization is actively seeking a Director of Social Services and Programs. This position requires a highly qualified manager capable of mobilizing teams in a unionized environment and possessing extensive expertise in domestic violence. The ideal candidate will demonstrate proven leadership, a solid understanding of intervention protocols, protection policies, and best practices for supporting victims of domestic violence. In addition to social benefits and up to five weeks of leave, with a flexible 35-hour schedule, you will have the opportunity to tackle several challenges as an agent of change alongside a team of skilled professionals and a committed executive director. The emphasis is on the organization's success, with an accessible and humane approach.


  • Responsible for the development, management, coordination, implementation, and evaluation of social services.
  • Supervise, coordinate daily operations, and manage the clinical aspect of the organization.
  • Recruit, train, and advance a team of professionals responsible for providing client-centered services.
  • Supervise, manage performance, and support professional staff involved in various programs such as immigration, case management, volunteering, mental health, shelter, services, and programs.
  • Evaluate, adjust, and restructure existing services and programs to ensure the adoption of best practices and meet community needs in line with the organization's mission.
  • Implement processes to optimize the quality, efficiency, and effectiveness of services provided.
  • Assess client satisfaction and the impact of services rendered, and make necessary changes.
  • Guide department goal-setting and the maintenance/development of services in line with the organization's strategic plan.
  • Establish partnerships with other community organizations, public entities, and stakeholders.
  • Analyze laws, regulations, and professional trends to assess their impact on the organization's services.
  • Perform related tasks to support the organization's activities.


  • Group insurance coverage.
  • Flexible schedule.
  • Up to 5 weeks of leave and several days off for personal well-being.
  • Collaborative work environment to achieve the common mission.
  • Holistic approach to intervention.

Job requirements

  • Bachelor's degree in social work or related field required.
  • Possession of a master's degree is an advantage.
  • At least five (5) years of direct clinical and management experience, including supervising professional staff.
  • Thorough knowledge of clinical systems and health and social services networks in Quebec
  • Excellent spoken and written French proficiency.
  • Remarkable leadership skills and interpersonal abilities, with the capacity to establish and maintain relationships with administrative, professional, and management staff.
  • Management experience in a unionized environment.
  • Previous experience in IPV is highly desirable, and experience with vulnerable populations is essential.
  • Strong analytical, planning, and problem-solving skills.

Desired profile

  • Your emotional intelligence is among your greatest strengths; you are empathetic and attentive.
  • High level of discretion, diplomacy, integrity, and sensitivity to confidentiality.
  • Your leadership skills are unmatched; being solution-oriented and maintaining good relationships with your peers is natural.
  • Your organizational methods are exemplary; you organize your day according to priorities.
  • Your autonomy is ingrained in you; you encourage flexibility, respect, and confidentiality in fulfilling your role.

Advisor for this position

Isabelle Beaucage
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